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Limited Warranty
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Your mattress and/or foundation will be repaired or replaced during the lifetime of this warranty, should they be found defective due to faulty workmanship or structural defects as described in this Limited Warranty. Repair or replacement is at the discretion of the manufacturer. Repair or replacement will be made at no charge to you, however, transportation charges to and from the factory must be paid by the purchaser. This warranty begins on the day you take delivery of your mattress and/or foundation. This warranty is valid only for the original purchaser and valid only for residential use. Contract and commercial usages are not covered by this warranty.
In the unlikely event you find need to use this warranty, contact the retail store where you purchased your sleep set. You must provide proof-of-purchase. Therefore, it is strongly suggested that you retain your sales receipt and this warranty certificate. If identical materials are not available at the time of the warranty service, we reserve the right to substitute materials of equal or higher quality at our sole discretion.
This warranty gives you specific legal rights, and you may also have rights which vary from state to state. The manufacturer is responsible for no incidental or consequential damages, and implied warranties are limited to the period of the warranty (unless this limitation is specifically prohibited by local or state statute).
Getting to know and care for your new mattress:
Soils and Stains
Due to health and hygiene concerns, mattresses with stains, bodily fluids or soil marks cannot be returned for any reason other than covered warranty issues.
Protecting Your Investment
Keeping your mattress clean and protected is a vital part of a healthy night's sleep. We strongly recommend applying a mattress protectant before using your new mattress, and then once every 2 years afterward, and to protect your new investment with a high-quality quilted mattress pad. Should spills or stains occur, they should be cleaned immediately with an approved cleaner and sanitizer. DO NOT use dry cleaning fluids of any type to clean your mattress. The chemicals will damage some of the construction materials.
Proper Foundation
In order for your new mattress to properly support you with years of comfort, it needs to be properly supported as well. If you use a frame, make sure it is the appropriate size and has center support legs (5 legs for a queen, 6 legs for a king). Old and inferior foundations may not provide sufficient support, and could damage your new mattress.
Adjustment Period
Most people will experience a week or two of minor discomfort or backaches as their body adjusts to sleeping on a new mattress set. This adjustment period is completely normal and is a result of your spine realigning into a more proper sleeping posture.
Law Label
The law tag on the end of your mattress serves as a means to identify and validate your warranty rights and should not be removed. If you do remove it, please keep it in a safe place with your bill of sale.
Do Not Smoke In Bed
Don't smoke in bed or place this product near an open flame source. This mattress is manufactured, as required by federal law, to resist, but not necessarily eliminate, ignition by smoldering cigarettes or open flame.
New Foam Smell
Your new mattress is made with all new materials and is just days old. Since it is fresh from the factory, you might experience a "new product" smell, similar to a new shower curtain. It is harmless and will disappear in a week or two.
Nesting
The materials in your new mattress are designed to conform to the shape of your body. If, after a period of time, shallow body imprints (less than 1.5 inches*) begin to appear in your mattress, don't be alarmed. This "nesting" effect is normal and not considered a manufacturer's defect. Rotating your mattress every 2 to 4 months will help it wear evenly, minimize the nesting effect and maximize the comfort life of your mattress. If you purchased a king size mattress, you may notice that the middle feels firmer than the sides. Try sleeping in the middle section of the mattress occasionally, to ensure the foam breaks in evenly.
Loose Threads
Loose threads on the mattress are a normal byproduct of the manufacturing process. If you find loose threads on your new mattress, carefully snip them with scissors. DO NOT pull the thread, as doing so can undo the entire seam.
Moving and Storage
When moving or storing your mattress, it is important to keep it flat. Never store your mattress on its side. If you have a pillow top mattress, never carry it by the pillow top. Dragging your mattress or forcing and bending it around tight corners could damage your mattress.
Squeaks and Noises
Don't lose sleep if squeaks or noises are coming from your new sleep set. Usually these sounds are from the frame or headboard and footboard, and not from the mattress set. Check to make sure your frame is tightly bolted to the headboard and footboard. If your frame has casters, try turning each caster a quarter of a turn---if any of the casters are difficult to turn, they may not be in the frame correctly. Remove the caster and reinsert it into the frame to ensure a proper fit. If you still hear squeaking, place your mattress flat on the floor and place your weight on it. Repeat the process with your foundation under the mattress, to isolate the source of the noise.
This Warranty Covers:
- Coils, wires, or modules that are loose or broken, or that protrude or rip through any fabric.
- Body impressions of 1.5” or greater. (The materials used in this mattress are designed to conform to the shape of your body. This "nesting" effect is normal and not considered a manufacturer's defect).
- Sagging, but only when the mattress has been continuously supported by a matching foundation and an appropriate frame with center support (at least 5 legs for queen and 6 legs for king sets).
- Splitting of the wood frame foundation.
This Warranty Does Not Cover:
- Stains, soiling, burns, or other abuse.
- Any breach of the Fire Barrier by customer.
- Comfort issues or preferences.
- Damage caused by improper frames.
- Damage caused by existing or inappropriate foundations.
- Normal wear and tear on the fabric
- Normal contouring of the cushion layers.
- Damage incurred/caused by moving or bending the sleep set.
- Transportation cost incurred in servicing the warranty.
